Real Insights for Voice & Chat
Know Exactly How Your Voice or Chat Agent Performs—What’s Working and What’s Not. Monitor performance, analyze sentiment, and catch issues in real time. Up and running in just minutes.
Our tool suite
Everything you need to monitor and evaluate your AI conversations
Real-Time Conversation Monitoring
Track live voice calls and chat conversations with real-time monitoring. Observe interactions, monitor sentiment, and catch issues before they escalate.
Conversation Transcript
Hello! Thank you for calling Roark Bank. How can I assist you today?
10:03 AM
Hi, I would like to check my account balance.
10:03 AM
Your current balance is $5,432.10. Would you like to see your recent transactions?
10:03 AM
Yes, please. I want to make sure there aren't any unexpected charges.
10:04 AM
I'll help you review those transactions. Here are your most recent ones: 1. Amazon.com - $34.99 on March 15 2. Grocery Store - $89.50 on March 14 3. Gas Station - $45.00 on March 13
10:04 AM
Smart Transcription & Evaluation
Automatically transcribe calls and evaluate them with our pass/fail scoring system.
Smart Review System
Our AI automatically flags calls that need attention, highlighting specific moments where protocols weren't followed and suggesting improvements.
Your balance is $5,432.10. Want to see your recent transactions?
10:03 AM
Professional Tone
Response could be more professionally structured when providing account information.
Suggested response: Your current balance is $5,432.10. Would you like me to provide your recent transaction history?
Identity Verification Required
Agent provided account information without verifying customer identity first.
Suggested response: Before sharing account details, please verify the callers identity: "I will help you with that. First, could you please verify your identity by providing your account number?"
Sentiment & Intent Analysis
Track customer emotions in real-time and automatically map caller intents.
- 10:03 AM
Account Inquiry
Positive sentiment
- 10:04 AM
Identity Verification
Neutral sentiment
- 10:05 AM
Transaction Review
Positive sentiment
- 10:06 AM
Call Conclusion
Positive sentiment
Integration
Powerful SDK, simple integration
Whether you're analyzing voice calls or chat conversations, our SDK makes it easy to get started. Rich real-time events and insights, with just a few lines of code.
import { RoarkAnalytics } from '@roarkhq/analytics'
// Initialize Roark
const roark = new RoarkAnalytics({
apiKey: process.env.ROARK_API_KEY
})
// Start analyzing a voice interaction
const call = await roark.voice.start({
agentId: 'agent_123',
metadata: {
customerId: 'cust_456',
department: 'support'
}
})
// Connect audio stream
const audioStream = getAudioStream() // Your audio source
await call.connectAudio(audioStream)
// End the call when finished
await call.end()Pricing
Start monitoring your voice or chat agent
Choose the plan that best fits your needs. All plans include access to our core features and regular platform updates.
Starter
Free
Perfect for testing and evaluating our platform with your voice agent.
Freeforever
- 1 hour of audio processing per month
- Real-time call monitoring
- Basic call transcription
- Pass/Fail evaluations
- Basic sentiment analysis
- Node.js & Python SDK access
- Community support
Pro
For teams ready to enhance their voice operations with advanced analytics.
Contact Sales
- Up to 1,000 calls per month
- Advanced real-time monitoring
- Premium call transcription
- Custom pass/fail criteria
- "Needs Review" flagging
- Advanced sentiment analysis
- Intent mapping & classification
- Priority email support
- Early access to new features
Frequently asked questions
Got Questions? We've Got Answers.