Pricing
Start free.
Pay for what you use.
Usage-based pricing in plain dollars — no seat licenses, no metric tax. Start with $50 of free credit (no card, no minimum), then pay only for the calls you simulate and monitor.
| Compare plans | Pay-as-you-go $0 $50 free credit Start free | Most popular Team $500 per month, usage included Choose Team | Enterprise $4,000+ committed, usage included Talk to us |
|---|---|---|---|
| Pricing | |||
| Best for | Solo, new agents & trials | Scaling teams (~3,300+ min / mo) | Large-scale & regulated teams |
| Starting price | $0 to start | $500 / mo | From $4,000 / mo |
| Included usage | $50 free credit | $500 of usage | $4,000 of usage |
| Simulation rate (drawn from usage) | $0.15 / min + provider costs | $0.10 / min + provider costs | From $0.05 / min + provider costs |
| Metric evaluation (live & simulated calls) | $0.04 / metric / min | $0.02 / metric / min | Volume discount |
| The whole platform — on every plan | |||
| Simulation over real PSTN & WebRTC, 45 languages | |||
| 64+ metrics, plus unlimited custom metrics | |||
| Persona & scenario libraries, voice models | |||
| Production monitoring & call replay | |||
| Dashboards, saved reports & OTEL traces | |||
| Every integration (Vapi, Retell, LiveKit, Pipecat…) + SDKs | |||
| REST API, MCP server, CLI & skills | |||
| SOC 2 Type II, HIPAA BAA & penetration testing | |||
| How far it scales | |||
| Projects | 1 | 5 | Unlimited |
| Seats | 5 | 10 | Unlimited |
| Concurrent lines included | 10 included | 25 included | 100 included |
| Add more concurrency | $100 / 10 lines / mo | $100 / 10 lines / mo | Custom, unlimited |
| Trace retention | 45 days | 90 days | Custom |
| Enterprise adds | |||
| SSO / SAML with SCIM provisioning | — | — | |
| Custom roles & permissions (RBAC) | — | — | |
| IP whitelisting | — | — | |
| Data residency & extended retention | — | — | |
| Custom security reviews | — | — | |
| Signed DPA (data processing agreement) | — | — | |
| Uptime SLA | — | — | |
| Help when you need it | |||
| Support | Email & community | Priority email + Slack | Dedicated engineer + Slack |
| Onboarding | Self-serve | Guided setup | White-glove |
| Success sessions | — | — | Weekly |
| Billing | |||
| How you pay | Auto top-up, pay as you go | Monthly + auto top-up | Committed, invoiced |
| Payment methods | Card or ACH (Stripe) | Card or ACH (Stripe) | Card, ACH, or invoice / PO |
Live production calls you already run are billed as metric evaluation only — no simulation fee or provider costs, since Roark didn't place the call. On calls Roark does place, provider costs (telephony, STT/TTS) are passed through at cost, never marked up — and draw from your monthly usage like everything else.
Which plan, when
Which plan fits your volume?
Same idea on every plan: you pay for usage in plain dollars. The only question is how much you commit up front for a better rate — so a plan makes sense once your monthly usage would reach its commitment.
Pay-as-you-go
Under ~$500 / mo of usage
Getting started, spiky or low volume, a first project or two. Nothing committed — add funds and pay only for what you run, at $0.15/min simulation.
Team · $500 / mo
~$500–$4,000 / mo of usage
Once your usage would clear ~$500/mo (about 3,300 simulation minutes), the $500 is included usage at a lower rate — $0.10/min sim, $0.02/metric — plus 25 lines, 10 seats and a Slack channel. It's spend, not a fee.
Enterprise · from $4,000 / mo
~$4,000+ / mo · or any volume for controls
Once usage would clear ~$4,000/mo (about 40,000 simulation minutes), the committed $0.05/min rate and volume metric discounts win — or move up at any volume for SSO, residency, a DPA, an SLA and invoicing.
Example: 20,000 simulation minutes a month runs about $3,000 pay-as-you-go vs $2,000 on Team — and you wouldn't reach Enterprise's $4,000 commitment until roughly double that. Not sure where you land? Tell us your monthly minutes and we'll model it with you — no pressure to move until the numbers say so.
Pricing questions
- Is there really a free tier?
- Yes. Start at $0 with no card, and we drop $50 of free credit into your account so you can run real simulations and score live calls before you ever pay. When it runs out you’re simply on pay-as-you-go — add funds only if you want to keep going.
- How does billing work?
- Everything is billed in plain dollars — no credits to decode. On pay-as-you-go there’s no minimum: add funds (or turn on auto-recharge) and we draw down as you simulate and monitor. Team and Enterprise commit a set amount each month ($500 and $4,000+) that’s included as usage at lower rates — go over it and the same rate simply continues.
- What’s the Team plan for?
- It’s the self-serve step up from pay-as-you-go. The $500/mo is $500 of included usage at lower rates — $0.10/min simulation and $0.02/metric/min, with simulation, metrics and provider costs all drawing from it — so it’s spend, not a fee. It also lifts your limits (25 concurrent lines, 10 seats, 5 projects, 90-day retention) and adds a Slack channel, with the entire platform still included and nothing feature-gated. Go over the $500 and the same Team rates continue. Enterprise is only when you need the controls (SSO, residency, DPA, SLA), volume rates, or invoicing.
- What does “provider costs passed through” mean?
- For simulated calls Roark places, the underlying telephony and speech-provider costs are billed to you at cost, with no markup. You pay Roark’s simulation rate plus exactly what the call cost to run — nothing hidden, nothing padded.
- How are my live production calls billed?
- Only metric evaluation. When Roark scores calls you already run in production, there’s no simulation fee and no provider pass-through — Roark didn’t place the call — so you pay just the per-metric-minute rate (e.g. a 5-minute call with 4 metrics is 4 × 5 × the metric rate). The simulation rate applies only to calls Roark places for you.
- What is a concurrent line?
- One simultaneous call or simulation. Pay-as-you-go includes 10, Team includes 25, and Enterprise starts at 100 and scales without a cap. On pay-as-you-go and Team you can add more at $100 per 10 lines a month.
- Can we pay by invoice or purchase order?
- On Enterprise, yes — we support invoicing and purchase orders through procurement systems like SAP. Pay-as-you-go and Team are credit card or ACH via Stripe.
- Do you charge per seat or per metric enabled?
- No per-seat or per-metric license — you pay only for usage (the minutes you simulate and the metric-minutes you evaluate). Pay-as-you-go includes 5 seats and 1 project, Team includes 10 seats and 5 projects, and Enterprise is unlimited.
- Is SOC 2 or HIPAA locked to a higher tier?
- No. SOC 2 Type II and a HIPAA BAA are available on every plan, including pay-as-you-go. Compliance is never a paywalled add-on.
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